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Returns
- Customers have 35 days from the purchase date to return the product for a full refund or exchange, providing the product is in a saleable condition, otherwise we will deduct up to 25% of the original value.
- All faults/damages/errors MUST be reported within 7 days of accepting delivery or as soon as the fault develops, whichever is soonest but MUST be within the 35 days return period.
- Customers are advised to ring customer service on 0871 976 9104 to obtain authorisation or email info@jrlinton.co.uk before returning the product.
- We regret software purchases cannot be returned, please ensure you are purchasing the correct software for your needs before completing payment; you can get straight forward advice by phoning 08719 769 104 and selecting option 1.
- For more detailed information relating to returns, see paragraph 4 in our Terms & Conditions or click here for more...
- If the product has a fault and the 35 days returns period has passed, the customer will be provided with the manufacturers contact center number to arrange a warranty repair, exception for any Linx or Intempo branded products; in which case Jrlinton will deal with the warranty claim. Warranty repairs/replacements have a turn around of 5-10 days and varies between manufacturers.
What is the ISO 13406-2 standard for LCD screen pixel faults?
The JR Linton range of LCD displays adhere to the ISO 13406-2 standard regarding pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The below is relevant to Class II LCD panels and relates to televisions, monitors, laptops & netbooks or any other product with an LCD screen.
The standard of LCD production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.
The following table shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
|
Native Resolution |
No. of Pixels |
No. of Million Pixels |
Acceptable Defects |
|
1024 x 768 |
786,432 |
0.8 |
2 |
|
1280 x 1024 |
1,310,720 |
1.3 |
3 |
|
1600 x 1200 |
1,920,200 |
1.9 |
4 |
|
2048 x 1536 |
3,145,728 |
3.1 |
6 |
The following table shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
|
Native Resolution |
No. of Pixels |
No. of Million Pixels |
Acceptable Defects |
|
1024 x 768 |
786,432 |
0.8 |
4 |
|
1280 x 1024 |
1,310,720 |
1.3 |
7 |
|
1600 x 1200 |
1,920,200 |
1.9 |
10 |
|
2048 x 1536 |
3,145,728 |
3.1 |
16 |
The following table shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
|
Native Resolution |
No. of Pixels |
No. of Million Pixels |
Acceptable Defects |
|
1024 x 768 |
786,432 |
0.8 |
2 |
|
1280 x 1024 |
1,310,720 |
1.3 |
3 |
|
1600 x 1200 |
1,920,200 |
1.9 |
4 |
|
2048 x 1536 |
3,145,728 |
3.1 |
6 |
*DISCLAIMER: Every effort has been made to ensure the accuracy of all information contained within the product pages. JR Linton makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. JR Linton or its suppliers shall not be liable for incidental, consequential or special damages arising from, or as a result of, any electronic transmission or the accuracy of the information contained herin, even if JR Linton has been advised of the possibility of such damages. Product and manufacturer names are used only for the purpose of identification.
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